Terms & Conditions

Terms and Conditions

Last updated: June 2025

1. General Information

This website is operated by Happy Sand Paws. By visiting our site or purchasing from us, you agree to be bound by these Terms. We may update them at any time without notice.

2. Product Information & Pre-Orders

All items are available on a pre-order basis due to international shipping delays.

  • Delivery timeframe: Orders before October 2025 ship within 15–20 business days.
  • Product details, availability, and pricing may change at our discretion.
3. Pricing & Payment

All prices are in GBP (£) and include applicable taxes. We accept major debit/credit cards, PayPal, Apple Pay, Google Pay, and Shopify Payments. Prices and offers may change without notice.

4. Order Changes & Cancellations

You may change or cancel your order before dispatch. Contact us immediately at support@happysandpaws.com.

5. Shipping & Delivery
  • UK Orders: 15–20 business days
  • International Orders: 15–25 business days
  • Free UK shipping on orders over £65
  • Shipping times are estimates and may vary due to customs or courier delays.
6. Returns & Refunds

Returns are accepted within 14 days of delivery for unused items in original packaging. View our full Refund Policy for details. Return shipping is the customer’s responsibility unless the item is faulty.

7. Intellectual Property

All website content is owned by Happy Sand Paws. Reuse or reproduction of any text, images, or designs is prohibited without our written consent.

8. Limitation of Liability

We are not responsible for damages arising from misuse of products. Always supervise pets and use products as intended.

9. Privacy Policy

Your personal data is handled according to our Privacy Policy.

10. Contact Us

If you have questions, contact us at: