Return & Refund Policy

Last Updated: June 2025

🐾 Can I Return My Item?

We accept returns within 14 days of delivery if:

• The item is unused, unopened, and in its original packaging
• You have proof of purchase
• The item is not a sale, custom, or clearance item

Please contact our team at support@happysandpaws.com before returning any item. Returns sent without prior contact may not be processed.

📦 How to Start a Return

1. Email us with your order number, reason for return, and a photo (if applicable).
2. We'll confirm eligibility and provide you with the return address.
3. Ship the item back within 7 days of approval.

Note: Return shipping costs are the responsibility of the customer unless the item is faulty.

💳 Refunds

Once your return is received and inspected, we’ll send you an email to notify you of the approval or rejection of your refund.

• Approved refunds are issued to your original method of payment
• Processing time: 5–10 business days (may vary by payment provider)
• Shipping fees are non-refundable

🔁 Exchanges

We do not offer direct exchanges. If you want a different item, please return your original purchase for a refund and place a new order.

⚠️ Damaged or Faulty Items

If you receive a faulty, defective, or damaged item, please contact us within 7 days of delivery with:

• A clear photo of the product
• Your order number

We’ll work with you to replace the item or issue a full refund where applicable.

🚫 Non-Returnable Items

• Used or opened pet products
• Perishable goods (e.g., treats or supplements)
• Custom, personalised, or clearance items
• Gift cards

✉️ Questions?

We’re always happy to help. Please contact our support team at: support@happysandpaws.com