FAQs

Yes! Enjoy 10% off your first order when you sign up for our newsletter. Look out for the pop-up or head to the homepage to claim your offer.

Yes, we offer 20% off for trade customers. For bulk orders or wholesale inquiries, please contact us directly for pricing and shipping arrangements.

If your order hasn’t shipped yet, we’ll do our best to help! Please email us at support@happysandpaws.com as soon as possible with your order number. Unfortunately, once your order has been dispatched, we can no longer make changes or cancellations.

All items are currently available on a pre-order basis due to ongoing international shipping delays. We’re working hard to get your items to you as quickly as possible and truly appreciate your patience.

For orders placed before October 2025, estimated delivery time is 15–20 business days. This applies to both UK and international shipments.

Yes! We offer free UK delivery on all orders over £65, even during our pre-order period.

All orders are fulfilled internationally and dispatched from our global supply partners. Please note longer delivery times due to current logistics challenges.

Yes! We offer a 14-day return policy for unused items in original condition. Please refer to our Returns Policy for full details.

We’re here to help! If your order arrives damaged, please get in touch with us within 7 days of delivery at support@happysandpaws.com with your order number and photos of the item.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shopify Payments.

Yes! You can purchase digital gift cards for any amount. Great for birthdays, holidays, or new pet parents!

Check the product description for size and breed recommendations. You can also filter toys by category: teething, dental, enrichment, etc. to find the perfect match.

Absolutely. We offer a dedicated range of puppy-safe and teething toys made from gentle, chew-friendly materials.